Customer Service Representative

Company Overview:

The United States Postal Service (USPS) is an essential part of America�s infrastructure, delivering mail and packages to every address in the nation. As a Customer Service Representative, you will be part of a team committed to providing timely, reliable, and secure services that connect individuals and businesses. This role plays a critical part in supporting USPS�s mission to deliver exceptional customer experiences while upholding the organization�s values of trust, integrity, and public service.

Role and Responsibilities:

As a Customer Service Representative, you will serve as the primary point of contact for USPS customers, ensuring inquiries and concerns are handled efficiently and with professionalism. You will use problem-solving skills and service excellence to enhance customer satisfaction across various communication channels.

• Respond to customer inquiries via phone, email, and in-person interactions
• Resolve service-related issues and track customer concerns to completion
• Provide accurate information on USPS products, services, and policies
• Manage shipping transactions, process payments, and issue receipts
• Assist customers with package tracking, claims, and delivery questions
• Maintain records of customer interactions and transactions
• Promote USPS offerings by explaining new products or services

Required Skills and Experience:

• Strong verbal and written communication skills
• Excellent problem-solving and interpersonal abilities
• Basic computer literacy, including data entry and online systems usage
• Ability to manage multiple tasks in a fast-paced environment
• Customer service experience in a retail or service-based setting

Preferred Qualifications:

• Experience using USPS systems or working in a postal environment
• Bilingual abilities for communication with diverse customer bases
• Familiarity with shipping and logistics services

Compensation and Benefits:

• Competitive hourly pay based on a 40-hour work week
• Healthcare, dental, and vision insurance
• Retirement savings plan with employer match
• Paid time off and federal holidays
• Training and career advancement opportunities

About USPS:

The United States Postal Service is a trusted government agency serving every American community. Committed to delivering mail and packages with accuracy and care, USPS fosters a culture of respect, accountability, and innovation. As a workplace, USPS offers opportunities for growth, stability, and meaningful contribution in a service-oriented environment where teamwork and dedication are valued.